Celebrating 2-1-1 Day with a Call, Text or Chat!


Celebrating 2-1-1 Day with a Call, Text or Chat!

2-1-1 helpline now offering help via call, text or online chat

Fresno, CA, February 11, 2016 – February 11 is National 2-1-1 Day and to celebrate, United Way Fresno and Madera Counties (UWFM) is proud to announce the expansion of the 2-1-1 Call Center. As Fresno County’s only non-emergency helpline, 2-1-1 just became the most innovative 2-1-1 helpline in California by adding the ability to text and online chat for people who need help.

“With over 900 programs and organizations in our database, we are here to help 24-hours a day, 365 days a year in over 160 languages,” said Lindsay Callahan, CEO of United Way Fresno and Madera Counties. “We receive over 40,000 calls each year and with the growing use of smartphones and tablets, it was time to expand our services to efficiently connect with our community.”

2-1-1 is a free and confidential service for everyone in the community. Many people who are needing help for the first time are scared and don’t know who or where to call, the 2-1-1 Outreach Specialists connect callers to the help that they need without having to navigate the system.

“We help people with everything from emergency food to rental assistance and pretty much anything else, we really are the place to call when you don’t know who to call,” said Stephen Montes, 2-1-1 Call Center Manager.

Since 2007, UWFM has operated the 24-hour helpline to the residents of Fresno County and are currently working with the California Public Utilities Commission to expand the service into Madera County sometime this year. Residents can text HELP to 866-559-4211 or visit valley211.org for help.

The mission of United Way Fresno and Madera Counties is to improve the quality of life in our communities. By focusing on the areas of income, education and health, they work towards making permanent and lasting change rather than just giving out charity.


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